There has been a significant turnover of personnel at Board level in the organisation over recent months. This has resulted in restricted capacity at Board level and a consequent backlog of cases for determination. Fifteen Board members have now been appointed and recruitment of additional resources is progressing. This will provide the necessary capacity to address current delays in determining cases over time.
There are different types of cases before the Board for determination. The Board will be applying different prioritisation to those cases and will therefore not deal with cases in chronological order. The Board has decided that this is the best way to manage its backlog in the most effective way possible.
On behalf of the Board, the Chairperson apologises to those whose appeals or applications have been delayed.
We thank you for your patience while we work as expeditiously as possible to fully clear the backlog of cases over the coming period.
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