Customer Service

Our Customer Action Plan 2026-2028 sets out our commitments to you, our customers, and this Action Plan describes how we will meet these commitments and how we will evaluate our performance.

Customer Charter

An Coimisiún Pleanála has adopted and published the Customer Charter and it is displayed on our website and in our reception area.

Public Sector Equality and Human Rights Duty
Implementation Strategy 2026-2028

You can read our Implementation Strategy here.

Customer Service Complaints Policy

Our Customer Service Complaints Policy explains how you can make a customer service complaint.

Accessibility

An Coimisiún Pleanála is committed to making our services accessible to all people and to carry out its responsibilities under the Disability Act 2005.

Irish Language

An Coimisiún Pleanála welcomes the use of the Irish Language

You can read in our Language Scheme about our committments to the Irish Language.

Contact Us

You can contact us by email, telephone, post and visitng our office at 64 Marlborough Street.